Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible, please contact us within 30 days of receiving your order. In most cases, you will not need to ship the item back to us — instead, we'll ask for a few photos of the item (and its condition/issue) to process your refund or send a replacement quickly and without the hassle of return shipping.

To start a return or refund request, contact us at silvaraskincare@gmail.com with your order number and a brief description of the issue.

Damages and issues
Please inspect your order upon arrival and contact us immediately at silvaraskincare@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate and resolve it quickly.

Exceptions / non-returnable items
We do not accept returns on sale items or gift cards. If you have questions about your specific order, get in touch — we're happy to help figure out the best resolution.

Exchanges
If you'd like a different color or size, contact us at silvaraskincare@gmail.com and we'll arrange a replacement — no need to send the original item back in most cases.

European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Contact us at silvaraskincare@gmail.com to start this process.

Refunds
Once your return/refund request is approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at silvaraskincare@gmail.com.